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    1. Strategies to Make The Most Out of the Slow Economy

      Strategies to Make The Most Out of the Slow Economy

      Customer Think gives us some thoughtful insights here. It's called Strategies to Grow During a Slowdown Post Covid 19 Era.

      It's got some interesting perspectives to share. Here's one that we thought was thought-provoking:

      If you train your mind to see opportunities, you will see them all around you. If you train your mind to see crisis, you will see them all around you. This is especially true in times of crisis. When you see crisis all around you, it takes a conscious effort to see opportunities.

      It's an excellent piece that offers a lot of ...

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    2. Running an Efficient Call Center Operations

      Running an Efficient Call Center Operations

      Stumbled upon this interesting article from Customer Think and thought that we would share it with you. It's called 7 Metrics to Benchmark Your Call Center for Efficiency.

      It shares ideas that are worth taking a look at. This one, in particular, was thought-provoking:

      Staffing plays into the heart of your workforce. Management needs to be aware when the average time spent in the queue goes up at certain times every day. When the time goes from 35 seconds to over 4 minutes for multiple days at a certain time, there may need to be several more staff available ...

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    3. Is Your CRM an Asset to Your Sales Teams?

      Is Your CRM an Asset to Your Sales Teams?

      Thought we'd share this thought-provoking article. It's called Sales Reps (Still) Hate CRM.

      It shares some interesting points. Here's one of them: 

      Salespeople face a two-pronged challenge. On one side, in an environment that is more and more data-driven, they face an increasing reporting demand, which in turns requires an increasing amount of quality data being fed into the system.

      They feel that all these administrative tasks keep them away what they are doing best and what they want to do most: Be with their customers, understand them, and offer – sell – them the right solutions for their ...

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    4. Lead Generation Tips and Tricks for Your 2020 Campaigns

      Lead Generation Tips and Tricks for Your 2020 Campaigns

      Thought we'd share this article from CustomerThink called How to Improve Your Lead Generation Strategy in 2020. It's by Syed Balkhi and he makes some interesting points here.

      In it, he shares with us some ways to generate leads this year. Some are new while others are improvements on yesteryear's methods, but all of them are thought-provoking. This one, in particular, really grabbed our attention:

      Content that drives traffic to your site can include blog posts, videos, infographics, and more. Then, you can turn those new website visitors into leads by offering content like webinars, free trials ...

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    1-4 of 4
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